Help, my App isn't working!

Note: The app is only available to paid members, so it won't work otherwise.

Our app is an excellent tool for staying up to date on the best Flights, but sometimes it can have a hiccup or two. These can be frustrating, but are usually pretty quick to resolve with a few steps.

The app is unresponsive:

Sometimes, we find that the in-app buttons are unresponsive on iOS. It's an iOS-specific issue we see occasionally, but there is a quick fix. Simply turn off background app refresh. You can find the best and easiest guide here to get it sorted.

I paid for Takeoff or First Class, but it's not reflected in the app:

If you upgraded through Apple, we find that sometimes there is an extra step to connect your email address to your upgraded account. To pull the upgrade through while on the app, click on restore your purchase as shown below:

If that doesn't work, double-check that you're logging in with the correct email address (we've seen that one a lot!).

Are you still having issues?

Here are some essential first steps whenever there is an issue with our app:

1. Try deleting and reinstalling our app straight from the App Store. This ensures your version is entirely up to date and usually solves most problems.
2. If you still have issues seeing or receiving Flights, try deleting your phone's cache and browser history (see how to do this here: iPhone/iPad & Android), then turn your phone off and back on.

If you've tried all of these steps, and you're still having issues either seeing the Flights in our app or accessing some parts of our Flight details, please email us at support@jacksflightclub.com along with this information:

• Your phone model and the operating system version (a guide to finding this for Android + iPhone)
• If you can, send a screenshot or a screen recording demonstrating the issue.
• If the error occurs when you open a specific Flight, please copy and paste the URL into the message to us.
• If you have trouble logging in, ensure this is only on our app by logging into your Members Lounge on the website.

In the meantime, stay on top of all the new Flights from your Members Lounge, where you can see all the Flights still available, or from receiving them in emails.

We'll get to work solving the issue as soon as possible! :-)