Help, my App isn't working!

Our app is an excellent tool for staying up-to-date on all the best flights, but sometimes, it can have a hiccup or two. These can be frustrating but pretty quick to resolve most of the time with a few steps.

The app is unresponsive:

Sometimes, we find that the in-app buttons are unresponsive on iOS. It's an iOS-specific issue we see occasionally, but there is a quick fix. Simply go ahead and turn off the background app refresh. You can find the best and easiest guide here to get it sorted.

I paid for Premium, but it's not reflected in the app:

If you upgraded through Apple, sometimes we find that there is an extra step to connect your email address to your upgraded account. To pull the upgrade through while logged into your free account, go to the upgrade tab and click on "Restore Purchases?" as shown below:

Are you still having issues?

Here are some essential first steps whenever there is an issue with our app:

1. Try deleting and reinstalling our app straight from the app store. This makes sure your version is entirely up-to-date and usually solves most problems.
2. If you still have issues seeing or receiving flight alerts, try deleting your phone cache and browser history (see how to do this here: iPhone/iPad & Android), then turn your phone off and turn it back on again.

If you've tried all of these steps and you're still having issues either seeing the flight tips in our app or accessing some parts of our flight tips, please send us a message at support@jacksflightclub.com along with this information:

• Your phone model and the operating system version (a guide to finding this for Android + iPhone)
• If you can, send a screenshot or a screen recording demonstrating the issue.
• If the error occurs when you open a specific flight tip, please copy and paste the URL of the tip into the message to us.
• If you have trouble logging in, ensure this is only on our app by logging into your Members Lounge.

In the meantime, stay on top of all the new flight alerts from your Members Lounge, where you can see all the flights still available, or from our email alerts (for both our free and Premium members).

We'll get to work solving the issue as soon as possible! :)