Help, My App isn't working!
Our app is a great tool to stay up-to-date on all the best deals but sometimes can have a hiccup or two. These can be frustrating, but pretty quick to resolve most of the time with a few steps.
The App is unresponsive:
Sometimes we find that the in-app buttons are unresponsive on iOS. It's an iOS-specific issue that we see from time to time but there is a really quick fix for this. Simply go ahead and turn off the background app refresh. You can find the best and easiest guide here, to follow to get it sorted.
Paid for Premium but it's not reflected in the App:
If you upgraded through Apple, sometimes we find that there is an extra step to connect your email address to your upgraded account. To pull the upgrade through while logged into your free account, go to the upgrade tab and click on “Restore Purchases?” as shown below:
Still having issues?
Here are some great first steps whenever there is an issue with our app:
- Try deleting and reinstalling our app straight from the app store. This makes sure your version is entirely up-to-date and usually solves most problems.
- If you're still having issues in seeing or receiving deals, try deleting your phone cache and browser history (see how to do this here: iPhone/iPad & Android) then turn your phone off and back on again.
If you've tried all of these steps and you're still having issues either seeing the deals in our app or accessing some parts of our deals, please send us a message along with this information:
- Your phone model and the operating system version (a guide to finding this for Android + iPhone)
- A screenshot or better yet a screen recording demonstrating the issue, if you can.
- If the error is when you open a specific deal, please copy and paste the URL of the deal in the message to us
- If your trouble is in logging in, make sure this is only on our app or it is also present when logging into your Member Lounge.