How do I cancel my Premium Membership?

We have improved our Members Lounge, so you'll be prompted to enter your Preferences if you haven't logged in recently. Once this is completed, you'll see the options mentioned below to change your billing details or subscription status :)

Have you upgraded through our website with a card and want to cancel your Premium membership to avoid an auto-renewal? In that case, we have a subscription reminder, which you can set up by following the steps on this page.

However, if you want to cancel (we'll be sad to see you go), all you need to do is log in to your Members Lounge with your login details here. Once logged in, head over to the profile logo on the top right of the page and click on the 'Subscription' link.

Note: If you upgraded through Apple or iTunes, please follow the steps on this page to cancel your subscription. If your upgrade was done through PayPal, follow these steps.

Once on the Subscription page, you can manage your subscription, including updating your card details and accessing your invoices. To cancel simply click on 'Cancel'

From there, you'll be presented with a pop-up. If you're sure you would like to cancel, go ahead and click 'proceed with cancellation'.

We would be very grateful if you could share why you're no longer interested in receiving Premium flight tips. This allows us to improve and make being a premium member of JFC an even better experience. If you'd like to share additional feedback please email us at support@jacksflightclub.com.

After sharing your cancellation reason with us, the following pop-up will share the date your now cancelled premium period ends. If you're within the refund timeframe of 14 days, you can check out the 'your refund options'.

If you've changed your mind and wish to keep receiving our Premium alerts, all you need to do is click on the green 'Reactivate' button. Your membership will stay active until you choose to downgrade.

If you're eligible for a refund (14 days for new members and auto-renewals - this excludes monthly plans), please refer to this page to get that sorted.