Can I get a refund?

We understand that Takeoff membership might not be the perfect fit for everyone, so we're happy to offer a 14-day money-back guarantee, which grants you up to two (2) weeks to explore our service!

Please note, however, that this applies only to our annual, semi-annual and quarterly subscriptions—not to monthly plans.

If you're a new member and find that the service doesn't fit your needs in the first 14 days, you can just message us at support@jacksflightclub.com to request your refund, since it's not automatically processed. Please ensure you've canceled any future billing by following our guide on canceling your subscription.

As for payments that are auto-renewals of existing subscriptions, we also have a 14-day refund policy. Just email us at support@jacksflightclub.com to get the refund process started :)

Please remember that we do not offer prorated refunds beyond the 14 days. Additionally, if you signed up via iTunes or Apple, Apple handles all its billing, so you must cancel through your Apple account (check out these instructions here for help!).