Can I get a refund?

We understand that Takeoff and First Class membership might not be the perfect fit for everyone, so we're happy to offer a 14-day money-back guarantee, which grants you up to two (2) weeks to explore our service!

Please note that this applies only to our annual, semi-annual and quarterly subscriptions—not to monthly plans.

If you're a new member and find the service doesn't meet your needs within the first 14 days, you can cancel and request a refund in the Lounge. Here's how:

• Log in to the Members Lounge, then from the drop-down menu in the top-right corner, go to Purchases. Select the option to cancel your active subscription:

• You'll be taken through our cancellation flow. After going through a few pop-ups, you should see the image below with a link to check out your refund options:

• The last thing you'll need to do is select Yes please, and your refund will be issued, and you'll receive a confirmation and invoice from our payment processor, Stripe.

If you're having issues with those steps, just message us at support@jacksflightclub.com to request your refund, since it's not automatically processed if you didn't select it during cancellation. Please ensure you've cancelled any future billing by following our guide on cancelling your subscription.

For auto-renewals on existing subscriptions, we also have a 14-day refund policy. Just email us at support@jacksflightclub.com to get the refund process started, or do so in the Lounge by following the steps mentioned above :-)

Please remember that we do not offer prorated refunds beyond the 14-day period. Additionally, if you signed up via iTunes or Apple, Apple handles all its billing, so you must cancel through your Apple account (check out these instructions here for help!).