Can I get a refund?
We know that Premium isn't for everyone, which is why we're happy to offer a 14-day money-back guarantee for new upgrades on our 3m (quarterly), 6m (semi-annual) or 12 month (annual) plans, so you can try out our service for up to 2 weeks! This option is not available for our monthly subscriptions.
If you're a new member and you find the service doesn't fit your needs in this first 14-day window, we're happy to provide a full refund. Refunds are not automatically processed so all that you'll need to do is pop us a message at firstname.lastname@example.org to request this specifically and we'll help you out :) Just make sure that you've cancelled your billing by following the guide on our cancel subscription.
For subscription payments that are auto-renewals of existing plans, we have a 14-day refund policy and we can help you with those refunds once you email us at email@example.com. Please note that we do not offer pro-rated refunds outside of this range, and for subscriptions paid for via the iTunes platform or Apple, you will need to cancel via your account with them (check out these instructions here for help with that!).