How do I update alert preferences or unsubscribe?
If you feel like you're receiving too many emails and that's why you want to unsubscribe we totally understand it can feel overwhelming if your inbox is full, so to minimize the emails that you receive you can toggle and update the alerts that you receive from us or alternatively you might want to try out our app instead, which lets you stop emails and get push notifications instead. You can download the app here: Android / iOS.
If you'd like to toggle the types of emails you receive you can head over to your Member Lounge, and open 'Alert Settings' You'll then open up the option to edit and manage the types of alerts you feel are important to receive. There are 3 email notification toggles and 2 in app Push notification settings that you can switch on or off:
'Flight Tips via Email' - These are the meat and potatoes of Jack's Flight Club. If you're a Premium member and feel that you're receiving too many deals and you're tempted to switch alerts off it might be because you have too many airports set, you can update your airport preferences by following this guide.
'Detour Newsletter' - The Detour is a super special letter that we send out to all of our members, it is tailored and relevant to each region that we cover so that the information that we send in our weekly letter has news and updates that are actually useful.
'JFC Updates and News' - These are our product emails that are sent out periodically, they range from updates about the Club and new product features as well as promotional messages about special membership offers.
'Flight Tips' - These are the same flight alerts that you would usually receive via email only difference is that these are only sent through the App as a Push notification.
'Snacks' - A Snack is a premium-member exclusive app notification of a somewhat limited Deal. These are mini flight tips which are generally short-haul trips and these alerts are app-only notifications, and if you haven't downloaded the app yet you can get it here Android / iOS.
To toggle any of these options simply click the slider to turn them on or off, if they're blue you'll receive the alerts, if they're greyed out they are turned off and you won't receive the updates for that type of notification. Once you've updated your selection click save at the bottom of the page and it's as easy as that, you're done.
If you ever want to unsubscribe and stop seeing these alerts permanently, you can always do so in the footer of any of our emails, like here:
These are at the bottom of every email and, once you hit the unsubscribe option, you'll be redirected to a page that will allow you to update your preferences.
Please keep in mind that if you're a Premium member, unsubscribing won't cancel your membership and you can find the cancel guide here. Also important is that if you have signed up for multiple departure areas, we will still send you alerts for those departures until you unsubscribe from those as well. It can also take up to 24 hours for any currently sending emails to go out, so you may see a few more alerts the next day that we had already sent you before unsubscribing. If you want to delete your account permanently please go ahead and follow the guide here.